A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of service, …

As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services you will deliver, the responsiveness …

A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved.

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.

Nov 24, 2025 · A service-level agreement (SLA) is a formal contract that defines the specific level of service a vendor promises to deliver to a company, including details like performance metrics, …

What is a Service Level Agreement (SLA)? A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the …

Oct 17, 2025 · What Is a Service Level Agreement? A service level agreement (SLA) is a formalized contract between a service provider and a customer that stipulates and defines both parties' …

Nov 22, 2025 · This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Company Name (the “Service Provider”) and Customer Name (the “Customer”) for the provisioning …

Nov 27, 2025 · Learn what a service level agreement is, how to write one, its importance, and how to avoid common SLA challenges to drive accountability and results.