Terms and definitions related to ITIL® and ITSM (IT Service Management) This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.

From 'incident' to 'problem, 60 key ITIL® 4 glossary terms explained for making better understanding of IT service management. Learn more!

May 16, 2023 · Enhance your ITIL knowledge with this comprehensive glossary that defines the key terms and acronyms used in the ITIL® library.

Capacity Plan | Business Customer | Business Impact Analysis | Business Objective | Business Operations | Business Perspective | Business Process | Bus Relationship Mgmt | Bus Relationship …

There are several specific methods (or frameworks) that are classed as Agile, such as Scrum, Lean, and Kanban. The practice of providing an understanding of all the different elements that make up an …

ITIL provides practical, adaptable best-practice guidance that can be applied across industries, operating models, and levels of organizational maturity. It helps professionals and teams turn …

Dec 28, 2024 · Understanding ITIL v4 terminology is crucial for mastering IT service management (ITSM). Below is a glossary of essential terms to help learners and professionals navigate the ITIL …

There are several specific methods (or frameworks) that are classed as Agile, such as Scrum, Lean and Kanban. The practice of providing an understanding of all the different elements that make up an …

Sep 14, 2025 · Learning ITIL often means dealing with a lot of new terms. To make it easier, here’s a glossary that explains key concepts in plain language:

Apr 18, 2024 · ITIL glossary: Your go-to resource in mastering ITIL terminology. Enhance your IT service management skills & improve operational efficiency with our comprehensive guide.