Genesys call center software has everything you need to personalize your customer experience with leading cloud contact center technology.

This article tells you how to use Genesys Softphone on your workstation, including how to start Genesys Softphone, activate and register users, view device and user status, and make and receive calls.

The right cloud contact center software makes providing a great customer experience (CX) easy, from call center basics to the latest CX innovations. With contact center software from Genesys, you get …

Genesys Voice Platform offers customers a blended experience across inbound, outbound, self- and agent-assisted calls for convenient, quality service. Specific capabilities include: integrated self …

Genesys voice services give you enterprise-grade telephony built for global reach and effortless control. With cloud-native architecture and resiliency, simple administration, and AI-driven insights, you can …

Consolidate systems, reduce tech debt and lower TCO, all while delivering connected experiences that set you apart and build brand trust wherever you and your customers are located.

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.

What Genesys Softphone does Genesys Softphone is a standalone SIP endpoint. It supports different dialing modes, third-party call control, SSO, a variety of voice codecs, and WebRTC. It can be …

Discover which Genesys Cloud CX pricing option is right for you and your business.

The phones are fully-featured telephones that provide voice communication over an IP network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.