Research has always been an integral part of education, especially higher education. Research generates new knowledge and offers training in creative and independent thinking. The role of research in ...

Gartner notes that organizations lose $12.9 million annually due to poor data quality. And my organization’s 2025 Value of ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...

If you aren’t familiar with Logseq, it’s an open-source, fully local note-taking app and personal knowledge management and ...

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

Last month we explored how social collaboration platforms could breathe new life into knowledge management, bringing practical knowledge management back into vogue. Now I'd like to back up my argument ...

I think your best bet would be a go with a wiki. Since documentation of process and solutions to random and un-related problems would make most structured systems be unable to handle the information ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...