Enterprises using Genesys Engage benefit from its open architecture, which enables them to avoid vendor lock-in. They can also easily extend their core contact Centre solution by integrating existing ...

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...

Genesys today announced what it describes as the first native, true, multicloud architecture for contact center, following the introduction of the Genesys Multicloud Solutions concept to No Jitter ...

With new levels of flexibility, agility and choice, it’s now simpler for organisations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models to fit ...