Without a doubt, the digitalization of the activities of managers and all business processes is the main success factor of any modern company. You can fill in Excel spreadsheets, maintain a customer ...

It is becoming increasingly difficult to function in the modern digital economy without some form of automated customer management. Not only has ecommerce turned even the smallest business into a ...

Community driven content discussing all aspects of software development from DevOps to design patterns. Shopping for CRM software system can be daunting. Many platforms come with bells, whistles, ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

CRM software systems were once the digital backbone of business growth, but what worked in the past doesn’t always fit the pace and pressure of today. In 2025, companies aren’t just seeking digital ...

Create a CRM using Excel with dropdown customer selection and FILTER plus XLOOKUP, saving time while keeping leads and deals ...

In article 1, we discussed what salespeople specifically like and dislike about CRMs. In article 2, we've put together a list of five CRM systems we think your salespeople would actually use. Though ...

business.com’s team of experts regularly test, evaluate and compare business solutions to identify the best software and services across industries. These independent investigations involve extensive ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Of course the COVID-19 disease is serious and of course smart ...

Thinking of getting a Customer Relationship Management (CRM) application? Below, I’ve described 11 terrible ones. Sure, they are all popular, affordable and mature. In fact, my company (full ...