Press and hold the side button and one of the volume buttons (either work) until the Emergency SOS slider appears. Drag the Emergency Call slider to call emergency services. Rapidly pressing the side or top button five times will bring up the Emergency Call slider.

Verizon’s outage was extensive, but now the company has offered a $20 credit to affected users. Here are the full details of what happened, and what you should do now.

Verizon says a software problem caused the glitch and it is conducting a postmortem, but experts say outages are "a fact of life" these days.

Following a major service outage that left thousands of Verizon customers without the ability to call or text for hours on Wednesday, the nation's largest wireless carrier announced it will give affected customers a $20 credit "to provide some relief."

In a post on X, officials said the company planned to issue account credits to customers affected by an outage on Wednesday. Some customers were seeing an "SOS" mode, which indicates no cell service,

On Jan. 15, Verizon also announced that it will issue $20 outage credit to customers affected, but they must log on and actually redeem them. Sure.

The Federal Communications Commission revised a long-standing rule that required Verizon Communications to unlock ​its mobile phones 60 days after activation, which it said ‌is costing the telecommunications company hundreds of millions of dollars annually due to fraud.