“First impressions are everything,” according to Sonoma State University tour guide Jennifer Garcia. “For a while, I didn’t really think about how important my first impression impacts tour guests.” ...

Editor’s Note: The Chronicle elected to grant anonymity to the tour guides interviewed in this piece, who requested anonymity out of fear of retaliation and losing their jobs. The assigned names in ...

The travel and tourism industry has been busy the past few years acknowledging and coming to terms with the worsening effects of climate change and the environmental destruction that’s being laid bare ...