SAP has backtracked on its plan to move all its customers to a more expensive level of support, following protracted negotiations with user groups. In a move welcomed by the business software maker's ...
The new service packages are provided by Digital Business Services organization of SAP, which was renamed April 1 from Global Service & Support to reflect its role in enabling customers' digital ...
SAP is taking a one-size-fits-all approach to product maintenance, in which customers of all sizes will be switched to an Enterprise Support program regardless of their size or IT budgets. SAP will ...
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