First Energy customers can opt out of a smart meter, but it will cost them a pretty penny. The company confirmed it charges ...

From February, waiting for more than six weeks for a smart energy meter to be fitted could put customers in line for a payout ...

Ofgem has confirmed that smart meter customers facing delays or failed installations will receive £40 compensation. The ...

THOUSANDS of households with broken smart meters will receive automatic compensation in days. New rules from the energy regulator Ofgem will see customers compensated £40 if their provider fails ...

Under new rules customers will receive £40 if they wait more than six weeks for an installation if an appointment fails due to a supplier fault, or if a reported smart meter problem is not met with a ...