In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

Digital product passports have the potential to revamp the customer experience by reshaping the relationship between brands, products and consumers, experts say. These comprehensive digital records ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Retailers must prepare for a paradigm shift in commerce, where autonomous agents act as customers rather than mere tools, according to a top official of a ...

Overview:Modern retail success blends strategy, data, and human connection to create meaningful in-store and digital ...

How do you attract new customers, create the loyalty to keep them, and maximize their lifetime value? This is what keeps retail leaders up at night. In retail, everything is about the customer, and ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Tailoring product descriptions, marketing campaigns and ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

From customer service interactions to inventory management, artificial intelligence (AI) is transforming retail business operations for the better. However, some of the hurdles to AI adoption may ...

The company unveiled Gemini Enterprise for Customer Experience (CX) on Jan. 11, at NRF 2026 in New York. The AI-powered ...