When the pandemic started shutting everything down in 2020, auto insurance companies made an unexpected but very welcome move. Rather than continuing to charge drivers the full price for their ...

JD Power’s US Auto Insurance Study measures customer satisfaction with auto insurers by counting performance in seven core dimensions, by using a poor-to-perfect scale. The survey counted 6800 layoffs ...

TROY, Mich.--(BUSINESS WIRE)--The last decade of aggressive advertising, steadily rising premiums and expansion of direct-to-consumer offerings has eroded auto insurance customer loyalty. According to ...

View post: How Honda’s Four-Cylinder Gamble Created the Modern Superbike The J.D. Power Insurance Intelligence Report is here with additional unwelcome news for drivers. According to the research firm ...

Earlier this year we shared a report that auto insurance rates were predicted to rise. New data from J.D. Power indicates they've gone up for about a third of customers surveyed. It also found that ...

Overall satisfaction with auto and property insurer digital experience declines despite lower premiums Inability to easily compare prices and coverage options limits brand consideration Chatbots and ...

Customer satisfaction with insurer websites and mobile apps declined across both shopping and servicing interactions, even as digital policy purchases continue to rise, according to JD Power's 2026 ...

The last decade of aggressive advertising, steadily rising premiums and expansion of direct-to-consumer offerings has eroded auto insurance customer loyalty. According to recent data[1] from JD Power, ...

Chatbots and virtual assistants improve digital shopping experience, but just 11% of customers use them "As insurance prices have started to come down nationwide, a massive volume of active customers ...