on Hotwire is a surprise – and not a good one. The hotel is in a neighborhood that’s not exactly known for its safety. Can she get a refund? Q. I’ve read your articles about Hotwire, and unfortunately ...

Ashley Norris' hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in a neighborhood that's not exactly known for its safety. Can she get a refund? Question: I've read your ...

Q: I’ve read your articles about Hotwire, and unfortunately I saw them too late. I’m usually an avid researcher, but having used Hotwire many, many times before, I didn’t hesitate this time around. I ...

Q: I booked a prepaid, nonrefundable rental car through Hotwire. Then, a few days later I booked another car for the same dates by mistake. I tried to cancel one of the bookings and request a refund.

Last week, I booked one of Hotwire’s blind-booking “hot rate” hotel deals in New York. Many of the hot rate deals I was looking at fully disclosed the hotel’s resort fee without revealing the hotel’s ...

Q: I just booked a hotel room in New Orleans through Hotwire. It seemed like a great deal. The listing was for a 4.5 star hotel. I started looking around their website, trying to determine what the ...

Q: I just booked a hotel room in New Orleans through Hotwire. It seemed like a great deal. The listing was for a 4.5 star hotel. I started looking around their website, trying to determine what the ...