AI agents in live operations demand stronger governance, accountability, and real-world resilience standards.

BrightEdge, the global leader in enterprise organic search, content and AI visibility, today released new AI Market Pulse data showing OpenAI is driving the overwhelming majority (96%) of live AI user ...

Most organizations check the governance box, then deploy agents with no real controls.

If you’ve been scrolling through your social media platforms or reading anything online, or even in traditional media—like a morning newspaper—then you’ve heard of ChatGPT—and you felt the online ...

The security company’s new Active Guard live monitoring service combines AI with live agents in an effort to prevent break-ins before they happen. The security company’s new Active Guard live ...

Live agents who connect with site visitors within two minutes of the prospect interacting with a chatbot have the highest chance of booking a meeting, according to new Drift research. The ...

NEW YORK, March 3, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced the launch of Syntrix, a groundbreaking simulation and ...

Splunk’s Kamal Hathi says visibility is essential as enterprises deploy autonomous artificial intelligence agents.

Recall Masters, a leader in automotive recall management and retention solutions, today announced the acquisition of Smart Contact, a Daytona Beach-based call center operation specializing in overflow ...

An AI assistant is asked a simple question: has this company changed its CEO? It responds confidently, citing information that was accurate a few months ago. The problem is that the leadership changed ...