Customer expectations have never been higher, so how do you keep up with the growing and changing demands of your customer market? In a recent Hubspot survey, 88% of respondents said customers have ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

When it comes to customer experience (CX), Walt Disney’s timeless advice has never been more relevant. Perhaps one of the greatest entrepreneurs, educators and storytellers of all time, Disney has ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Neha Sampat Is there a ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming “the Ritz-Carlton of Industry X” or “the Zappos of Industry Y.” Opinions expressed by ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...