At G-Force 2015, Genesys launched well-stocked app integration marketplace, and reported that Microsoft is deploying a global cloud-based contact center. Last week I spent three days in beautiful ...

MINNEAPOLIS--(BUSINESS WIRE)--Avtex, a TTEC Digital company, announced today its new software product, OneView, which allows agents to service customers on Genesys Cloud channels embedded directly ...

AI-powered conversation excellence platform combines with Genesys customer experience platform to give customers the ability to seamlessly scale perfect contact center conversations ST. LOUIS, June 8, ...

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal, the global cloud provider of secure payment solutions for business communications, has announced its secure payment solutions are now available as a premium ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

SAN MATEO, Calif. & SAN FRANCISCO--(BUSINESS WIRE)-- Guidewire (NYSE: GWRE) and Genesys®, a global cloud leader in AI-powered experience orchestration, announced the Genesys Cloud™ platform’s new ...

SightCall for Genesys Cloud CX helps businesses resolve customer needs effortlessly through on-the-spot support using video and annotation capabilities SightCall, a global leader of augmented reality ...

As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their ValidSoft's Trusted eXperience subscription included on their Genesys invoice, thereby simplifying vendor ...

LONDON and NEW YORK, Sept. 5, 2023 /PRNewswire/ -- PolyAI, a global leader in conversational artificial intelligence (AI), today announced its Customer-Led Voice Assistant is now available on the ...

Pamplona, Spain, 29th August – Veridas, a Spanish technology company specializing in digital identity and biometrics, today announces its Voice Biometrics Solution is now available on the Genesys ...