Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

Last year's tech support saw Dell move into the third-place spot. The company delivered a solid mix of support on all fronts. With the company doing it's best work with its flagship Dell XPS 13 and ...