Online bank First Direct has been named the best UK company for customer service, while customers rated budget airline Ryanair the worst, according to a new poll. The bank topped narrowly beat ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

Just a year after publicly pledging to enhance its services, Wizz Air has unfortunately found itself at the bottom of the rankings of a Which? survey. However, the airline has defended the survey ...

Customer satisfaction at some of the UK's biggest companies has deteriorated over the last five years - but which have been highlighted as the best? The latest UK Customer Satisfaction Index by the ...

New research has revealed disparities in customer service experiences across the UK. The largest proportion of people receiving poor customer service are in Northern Ireland, while the highest ...

As customer expectations continue to evolve in the digital age, new data reveals that UK retailers are increasingly prioritising customer convenience by extending their customer service hours. In an ...

According to the Institute of Customer Service (UKCSI), satisfaction with customer service is at its lowest in nearly a decade. Sectors like utilities, transport, insurance, and service have all seen ...

Packaging News has announced several new categories to the UK Packaging Awards 2026, including Customer Service Team of the ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

I HAVE seen over the years a significant diminishing in the quality of customer service in the UK with regard to services and goods and this is something that needs to be addressed if we want to have ...