The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. The significance of ...

In the words of Wal-Mart founder Sam Walton: “There is only one boss—the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” In ...

*We’ve all heard it: “The customer is always right.” But in reality, how many businesses actually live by this principle? In the age of digital disruption, the companies that thrive aren’t just the ...

There are simple ways to being customer-centric, but the tangent must be drawn from the key vision, goals and values of the company. In my past 24 years, I have had the privilege of working in various ...

In May, former Starbucks CEO Howard Schultz posted on LinkedIn about how Starbucks significantly missed shareholder expectations. The post since garnered more than 11,300 reactions and more than 1,500 ...

With few organizations being cited for great customer experiences today, companies need to increase their focus on customer-centricity, firmly embedding it into their corporate cultures and operating ...

Over the past few months, we’ve seen debacles with concert tickets and airlines. This is a nightmare for those affected and for the reputations of the companies involved. We saw public responses from ...

Sitting around a table at a customer advisory board meeting about a year ago, my mind started whirring. The conversation turned to how our business could expand its offerings to provide even more ...

Digital transformation is pushing companies to change their business models and adjust to the new market. Yet, it’s not just the companies driving this change, it’s the consumer. According to IDC, ...

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in today’s digital age. In a landscape dominated by automation and transactional ...

The World Governments Summit (WGS), in partnership with Arthur D. Little (ADL), has launched a new report titled “Urban Futures and Changing Demographics: Transforming Cities of the Future Through ...

Hisense, a leading brand in global consumer electronics and home appliances, announced that the Hisense Visual Technology Qingdao Factory has been recognized by the World Economic Forum (WEF) as a ...