Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter technologies that improve contact center ...
It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...
SALT LAKE CITY--(BUSINESS WIRE)--QUALTRICS X4 --Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced new purpose-built solutions that leverage the ...
Generative AI has threatened, or promised, to disrupt every industry out there, and customer service is no exception. In fact, the tech has already found its way into customer care centers. According ...
Since going mainstream less than two years ago, generative AI has transformed daily operations for multiple business functions. According to a recent global survey conducted by McKinsey & Company, 65 ...
NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase ...
CHELMSFORD, MA / ACCESSWIRE / December 10, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it's collaborating with Reddy ...
Digital customer engagement has long been a white space. Let us look at how this may become-once again-a revenue driver for brands. Quite a bit is being written about how AI-enabled agents can do ...
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