Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

VR may be the future of training for on-the-job skills, but it may also benefit soft skills. Learn more about how virtual reality is changing the job-training game. Virtual reality (VR) is gradually ...

How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Opinions expressed by Entrepreneur contributors are their own. Teaching — and measuring — hard and soft skills are uniquely different. It’s far easier to teach and measure hard skills, and usually, ...

TORONTO--(BUSINESS WIRE)--Just one-fifth of employees say their companies are effective at training and developing soft skills, according to The New Skills Gap: Building Tomorrow's Workforce Today ...

Soft skills have always been essential to hiring, but their significance has reached unprecedented levels. By leading an entirely remote company, I’ve seen first-hand how necessary these skills are to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

Workers with soft skills — such as problem-solving, decision-making and good communication abilities — get promoted faster than those who don’t have the skills, according to a Feb. 29 report from ...