A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...
Customer satisfaction with gas utilities dropped significantly in 2024, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. Overall satisfaction fell 11 points to 729 ...
A recent study analyzed customers’ experience with major restaurant chains in the U.S. How do your favorites stack up? Getty/iStock Customer satisfaction with restaurants has increased overall, though ...
Despite record travel numbers, overall airport customer satisfaction increased in 2025. Improvements in food, beverage, and retail offerings were a major driver of higher satisfaction scores. Several ...
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