Skywork Desktop is currently available as a Windows-only desktop application. Access is included with a Skywork.ai membership ...
As I discussed in my previous post, part one of a two-part series, digital customer care, self-service, and automation are critical tools in helping contact centers deal with interaction volume that ...
Latest Enhancements to Verint Cloud Platform also Include Highly Accurate Transcription Engine Built on Advanced Deep Neural Network Models and Expanded Capabilities for its Engagement Data Management ...
Verint today launched Real-time Agent Assist (RTAA) capabilities, including real-time sentiment analysis and new work assist functionality, in the Verint Customer Engagement Cloud Platform. The new ...
ATHENS, Greece--(BUSINESS WIRE)--Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch of Agent Assist, a groundbreaking product that ...
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment ...
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