ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading ...
Latest Enhancements to Verint Cloud Platform also Include Highly Accurate Transcription Engine Built on Advanced Deep Neural Network Models and Expanded Capabilities for its Engagement Data Management ...
Agent Assist enables BPOs and call and contact centers to improve agent training by making it easier for coaches to connect to agent’s calls and offer guidance directly. It completely eliminates the ...
Verint today launched Real-time Agent Assist (RTAA) capabilities, including real-time sentiment analysis and new work assist functionality, in the Verint Customer Engagement Cloud Platform. The new ...
At ICMI Contact Center Expo, being held this week in Ft. Lauderdale, Fla., CCaaS provider Talkdesk announced the availability of Agent Assist, which it describes as an intelligent advisory tool that ...
The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time By leveraging ...
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment ...
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