In reality, I see the picture as a bit larger than this, as outlined in the classic book Leading with GRIT, by Laurie Sudbrink, a well-known business leadership coach and speaker. She defines GRIT as ...

And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...

In a utopian working group, all members operate as a team with a high level of accountability, enthusiasm and collaboration. Their refrain is “we are in this together”. Each team member knows how to ...

Editor’s note: This is the final installment of a series from the National Academy of Public Administration looking at the challenges and urgency of modernizing the civil service. Find the Academy’s ...